Fulongma Group Co., Ltd.

Doing well in cross-border business takes more than traffic

“Times are changing, and we as exporters need to keep raising the efficiency of digital-marketing acquisition and the precision of sales management. Connecting every touchpoint is not only a technical problem; it is also a way of thinking.”

Fulongma

Company overview

Fulongma Group Co., Ltd. was founded in 2002 and listed on the Shanghai Stock Exchange main board in 2015. It is a China-listed company focused on environmental sanitation, headquartered in Longyan, Fujian, and long established in urban services such as road cleaning and waste collection and transfer.

Business model

Fulongma is organised around two lines: intelligent sanitation-equipment manufacturing, and environmental-industry operations. It develops, produces, and sells mid-to-high-end sanitation equipment, and also runs environmental services. The equipment has been exported to more than forty countries and regions, so cross-border sales and service are a material part of the business.

The problems at hand

Cross-border business takes more than traffic

The published case states clearly that doing well in cross-border business takes more than traffic. If touchpoints and follow-up stay disconnected after visits increase, overseas work is still hard to steady.

Acquisition and sales management both needed more precision

Changing conditions asked the export team to raise digital-marketing efficiency and the precision of sales management at the same time, not just add another acquisition channel.

Connecting touchpoints is both a technical and a thinking problem

Buyers may move between the site, content, messaging tools, and sales follow-up. If those touchpoints do not connect, the team only sees fragments, not the full customer journey.

How Inquiry Cloud moved the work forward

1

Start from the fact that cross-border business takes more than traffic

The published case states that doing well in cross-border business takes more than traffic. If touchpoints and follow-up stay disconnected after visits increase, overseas work is still hard to steady.

2

Connect touchpoints into one customer journey

Touchpoints along the customer journey are connected, and a view of behaviour is kept, so the team does not only see fragments.

3

Keep inquiry and follow-up in one set of records

An overseas visitor can be followed from first reading, to an inquiry, to sales follow-up, with the same records available to the team.

4

Treat acquisition efficiency and sales management as one method

Digital-marketing acquisition and the precision of sales management are raised together, so cross-border business rests on relationships that can be managed, not on visit counts alone.

The company overview and business model are based on publicly available company materials. The problems and approach follow Inquiry Cloud’s already published case statements. No unpublished performance figures are added, and nothing here is a promise of results.

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